Return & Refund Policy
If you’re looking to return or exchange your order we're here to help! Please see our terms below as to whether you can return your product for store credit, an exchange, or a refund to your original payment method. We product check every item before it is packed and delivered to you.
In the rare circumstance that you receive a faulty item we need to receive that faulty product back within 30 days of you receiving your order. Customer will get free item replacement or return. And our company will bear the return cost.
However, for returns due to personal subjective reasons, such as dislike or unwanted. Customer needs to bear the return shipping fee + 30% restock fee.
Our goods come with warranties and guarantees that cannot be excluded under the Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For all customers who wish to return goods and are seeking a refund or replacement, we legally require that evidence of the faulty good is provided. Standard practice requires that you the customer return the good/s to us. We can then inspect it and assess whether it is eligible for a replacement or a refund.
We are not obliged to refund or replace any goods which have been used unless they have major faults.
Please note the following exceptions to our refund, return and exchange policy:
- Discounted/Sale items are final and cannot be returned or exchanged
- We do not offer refunds for change of mind
- Returned items must have no visible signs of wear or use
- We do not offer refunds for delays by suppliers that are out of our control (see below)
Time to receive refund：
Once approved, we will refund within 1 to 3 business days. All refunds will be returned to your original account within 2 business days. If you don't received it, please contact your bank.
To initiate a return or exchange, please contact us at: email@example.com
- Once we have received your returned product we will assess it and contact you by email. If you are entitled to any of the following they will be initiated immediately; your refund, replacement product, or store credit
- Return delivery (with tracking) to us is your responsibility
- We will cover delivery costs if we are sending you a return item/s due to a fault after excluding any discounts you received
- See below for how we handle Lost Items
ALL PRODUCTS: Please allow for some variation in color and a slight variation in size. This is out of our control and is in the hands of our manufacturers (up to 2.5cm difference), and/or photographers most often due to the lighting of images. We aim to use images and descriptions that are accurate but are not responsible for these differences.
For all canceled orders, you need to email us (firstname.lastname@example.org) for approval, and unapproved orders indicate cancellation failure. Before the order is shipped, we will charge a 15% cancellation fee, and after the order is shipped, we will charge a 20% cancellation fee.
We do not take any responsibility for your items once the transport company has picked them up from us for delivery or once America Post tracking is activated so please choose your Courier Rate wisely. If, on the rare chance, your parcel goes missing, you can launch an investigation with America Post using your tracking link and number. This needs to be done as soon as the date range on your tracking link, provided to you by Shopify, expires or anytime with America Post. Check first with: neighbors, office/reception, around your doorway entrance, your mailbox (your pickup post office) in case they have carded you. If/when (at their discretion) express company issues us a refund for your missing goods we will replace them where possible or issue you with a store credit. Once they have completed the investigation which you initiate we will be able to assess their verdict and apply to them for a refund where necessary. Please be patient with this process.
Out-Of City Areas: Your expected delivery date can be changed by the express company if they need to hand over your parcel to a regional courier company. This can cause unexpected delays so please check your tracking and be patient with the process, especially in times of nationwide delays such as Christmas, and an epidemic like COVID-19. We suggest waiting 48 hours after the latest date on your tracking before contacting them. America Express continues to notify us of delays due to COVID-19.
Under the Consumer Law, businesses must not accept payment for products or services if:
- they do not intend to supply them
- they intend to supply materially different products or services
- they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
This part of the law is not intended to cover businesses who genuinely try to meet supply agreements, for example, if:
- the failure to supply was due to something beyond their control, including the act or omission by another person
- they exercised due diligence and took reasonable precautions.
We do not offer cancellations, refunds or store credits due to delays in products arriving to us and hence to you through no fault of ours eg natural disasters, fire, customs delays, shipping delays, pandemics eg COVID-19, public holidays, or any delay by our America, or International manufacturers and suppliers.
We take every precaution to ensure that our valued supply chains are intact and able to meet our customer demands. Unfortunately, above circumstances do happen without warning eg COVID-19. Expect delays during the current COVID-19 restrictions.
Return Shipping Address: Please contact us to get the exact return shipping address: email@example.com. You will get reply with 12hours.