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When can I expect my order to ship?

Once you place an order on, you can expect to receive an email from us with your order tracking information within 2-3 business days.

How do I determine the size of a pillow?

Pillow dimensions are provided of the finished product size. Take measurements along the edge seams from corner to corner while pulling the fabric tight, and note that dimensions are almost always rounded up to the nearest whole inch.

What is the status of my order?

After placing an order, you can view the order status anytime by just clicking on the Track Orders link at the bottom of every page.

Can I change or cancel my order?

Please contact the LVTXIII Customer Service Team at right away if you need to change or cancel your order because unfortunately we will not be able change or cancel your item(s) once they have been shipped.

How do I return my order or item?

If you are not 100% satisfied with your purchase from LVTXIII, you can return your item(s) for a refund within 14 days from the date the order shipped. Please be advised the item(s) you wish to return must be in new condition and in their original packaging. In order to process returns please contact our customer service team by going to our Contact Us page, or calling us toll free at Please provide us with your name, order number, and the reason for your return.

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